Frequently Asked Questions (FAQ)

Welcome to the Amsterdam Lady FAQ section! We’ve compiled answers to some of the most common questions our customers have about shopping with us. If you can’t find what you’re looking for here, please don’t hesitate to reach out to our customer service team through the contact form on our website. We’re always happy to help you.

General Questions

What is Amsterdam Lady?
Amsterdam Lady is an online fashion destination dedicated to the modern, stylish woman. We offer a carefully curated collection of clothing and accessories that embodies the unique spirit of Amsterdam—effortless, confident, and individual. Our goal is to provide you with pieces that make you feel fabulous, whether you’re navigating your daily life or stepping out for a special occasion.

Is Amsterdam Lady a new brand?
Our webshop, amsterdamladys.com, is your premier source for the collections previously found at Amsterdam Lady. We have evolved to better serve you with a renewed focus on quality, style, and customer experience, all under the Amsterdam Lady name.

Ordering & Payment

How do I place an order?
Placing an order is simple! Browse our collection, select your desired items and sizes, and click “Add to Cart.” When you’re ready to complete your purchase, click on the shopping cart icon and follow the clear steps through our secure checkout process. You will be asked to provide your delivery details and choose a payment method.

What payment methods do you accept?
We offer a variety of secure payment options to make your shopping experience as convenient as possible. Available methods are displayed at checkout and typically include major credit cards and other popular online payment services.

Can I change or cancel my order after it has been placed?
We strive to process orders very quickly to ensure fast delivery. For this reason, we are unable to make changes or cancel an order once it has been placed. We recommend reviewing your order carefully before confirming your purchase. If you are not satisfied with an item when it arrives, you are always welcome to return it to us.

My Account

Do I need to create an account to shop?
You can checkout as a guest without creating an account. However, creating an account with amsterdamladys.com offers you several benefits. You can save your delivery details for faster checkouts in the future, view your order history, track your orders easily, and manage your personal information and preferences all in one place.

I forgot my password. What should I do?
On the login page, simply click the “Forgot your password?” link. Enter the email address associated with your account, and we will send you a link to reset your password securely.

Products & Sizing

How can I find the right size?
To help you find your perfect fit, we provide a detailed size guide on each product page. You can find the link to the size guide near the size selection dropdown. This guide includes measurements and tips on how different styles may fit. If you are still unsure, please feel free to contact us for personalized advice.

Are the product colors accurate?
We make every effort to display our products as accurately as possible on our website. However, please be aware that the way colors appear can vary slightly depending on your computer monitor, tablet, or smartphone screen settings.

Returns, Refunds & Exchanges

What is your returns policy?
We want you to love your purchase! If you are not completely satisfied, you can return most items purchased on amsterdamladys.com within 14 days of receipt. To be eligible for a return, items must be unworn, unwashed, undamaged, with all original tags still attached, and in their original packaging.

How do I start a return?
Initiating a return is easy. Simply visit our dedicated returns portal, which you can find linked in your order confirmation email or on our website. Follow the instructions provided to register your return. Once your return is registered, you will receive further guidance on how to send your item(s) back to us. Please note that return shipping costs are the responsibility of the customer, unless the item is faulty or we made an error.

When will I get my refund?
Once your return has been delivered to us, we will process it and inspect the items. After inspection, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically, and the purchase amount will be credited back to your original method of payment. The time it takes for the funds to appear in your account depends on your payment provider, but we process refunds promptly after approval.

Can I exchange an item for a different size?
If you need a different size, the fastest and most reliable way is to return the item you have for a refund and place a new order for the desired size on our website. This ensures you secure the correct size as quickly as possible, as we cannot guarantee we can hold an item for an exchange.

We hope this FAQ has been helpful. Thank you for choosing amsterdamladys.com. Happy shopping!