Shipping Information

At Amsterdam Lady, we strive to process and dispatch your orders promptly so you can enjoy your new favourites as soon as possible.

EU Countries

We aim to deliver your order within a standard timeframe. All packages within the EU are delivered by our trusted logistics partners. Once your order has been dispatched, you will receive a shipping confirmation with tracking information so you can follow its journey to your doorstep.

Please note that we process orders quickly to ensure fast delivery. For this reason, we are unable to change or cancel an order after it has been placed. If you change your mind about a purchase, you can easily initiate a return through our returns portal within 14 days of receiving your item. More information about the returns process can be found in our general terms and conditions.

Non-EU Countries

For deliveries outside the European Union, your order may be subject to import charges, customs duties, and local taxes. As the recipient, you are responsible for paying any such fees to customs authorities in your country in order to release your order. These additional costs are not covered by Amsterdam Lady. Please be aware that for these orders, we do not charge Dutch VAT, but you may be liable for local taxes and duties as determined by your country’s customs regulations.

We recommend contacting your local customs office for more information on potential charges before placing your order, as these fees vary by country and are beyond our control.

If you have any further questions regarding shipping, please do not hesitate to contact our customer service team. We are here to help make your shopping experience with amsterdamladys.com as smooth and enjoyable as possible.